BlueGear – Return & Warranty Policy

1. Return & Exchange Policy

1.1 Return Window

• Customers may request a return or exchange within 3–7 days of receiving the product.
• Requests made after this window will not be eligible for return, and will instead follow the standard Warranty Policy outlined below.

1.2 Return Eligibility Conditions

To qualify for a return or exchange, the product must meet all of the following:

• Item is unused and in its original, resalable condition.
• Original packaging, box, manufacturer seal, accessories, and manuals are fully intact.
• Original invoice / proof of purchase is provided.
• Product has not been installed, mounted, or physically altered in any way.

1.3 Restocking Charges

• If the item has been opened but remains unused and undamaged, a restocking fee (10–20% of item value) may apply at BlueGear’s discretion.
• If the manufacturer seal or packaging is damaged, the item may be refused for return or accepted only at a reduced value.

1.4 Custom-Built PCs

• Custom-built PCs (built to a customer’s specific configuration) are not eligible for standard return once the build has commenced, unless the unit is found to be Dead on Arrival (DOA) or defective due to a BlueGear error.
• If a customer wishes to change specifications before the build begins, they must notify BlueGear immediately; changes after build initiation may incur additional charges.

1.5 Dead on Arrival (DOA)

• If a product is found to be non-functional immediately upon delivery, the customer must report it within 48–72 hours of receipt.
• Verified DOA items will be replaced (subject to stock availability) rather than processed as a standard return.

1.6 Non-Returnable Items

The following are not eligible for return or exchange under any circumstance (unless defective on arrival):

• Products with a broken or tampered manufacturer seal.
• Items showing physical damage, burns, bent pins, or liquid damage.
• Products specially ordered or imported on request for the customer.
• Software, licenses, or activation-based products once redeemed or installed.

1.7 Price & Stock Confirmation

• All prices and stock availability must be confirmed via WhatsApp or live chat prior to payment. BlueGear is not liable for disputes arising from unconfirmed orders.

1.8 Return Process

1. Contact BlueGear support (WhatsApp / chat) with the order number and reason for return.
2. Provide clear photos/videos of the product and packaging if requesting due to a defect.
3. Once approved, the item may need to be physically brought to BlueGear or shipped back — customer bears return shipping/transit cost unless the error was on BlueGear’s part.
4. Upon inspection and approval, BlueGear will issue a replacement, exchange, or store credit, as applicable.

2. Warranty Policy

• Original invoice must be there while claiming warranty for any product.
• Customer must have complete accessories and box of product while claiming its warranty.
• Warranty will be void if manufacturer seal will be malfunctioned or damaged.
• BlueGear will abide by the warranty policies of the manufacturing parties relating to this region (Pakistan).
• Manufacturer / Vendor would approve the product warranty in case of any discrepancy or re-warranty.
• Warranty will be expired if BlueGear closes down operations in Pakistan.
• BlueGear will issue a Credit Note (CN) in case of warranty, if the product is discontinued or End-of-Life (EOL).
• For manufacturers who provide a Credit Note (CN) in case of warranty, we will provide the same warranty term to the customer.
• For manufacturers who provide product replacement in case of warranty, we will provide the same warranty term to the customer.
• In case of replacement warranty, the manufacturer and transferee will determine the time period for these items, and the customer will have to bear the transit expense on these items.
• No warranty in case of damage or burnt components.
• Any LED/monitor with fewer than 5 black dots or 3 bright dots is unclaimable under warranty.
• Charges will apply on limited warranty products.
• BlueGear will not be responsible for any loss arising from product use, failure, or downtime.

This policy may be updated by BlueGear at any time without prior notice. For any return or warranty query, please contact us via WhatsApp (0310 7791444) or the live chat on our website.